How Healthcare Patient Portal Redesigns Work
Discovery & validation
we research patient intake workflows, online scheduling patterns, and navigation pain points through user interviews and behavioral analysis to identify friction
Clickable prototypes
we build interactive prototypes that test core flows like patient intake forms, appointment scheduling, and portal navigation with real users to validate assumptions before full build
Iteration & refinement
we incorporate feedback from prototype testing to strengthen usability, reduce form abandonment, and ensure the redesigned experience meets both patient and clinical staff needs
Measurable outcomes from patient portal and healthcare platform redesigns
Healthcare, civic tech, and B2B platforms redesigned for engagement
AI UX Design for VTNews
Industries we've designed for
Client testimonials on design, delivery, and collaboration
“The project was completed on time and on budget, and we were able to release each part as needed with raving reviews from our customers. We mostly interacted with the project manager, through Slack and Figma which was extremely efficient. We were worried about the timezone difference but they were always available for most of our workday when needed and all of our meetings were in the morning (EST). Their design is extremely good, but their structure and processes are their superpowers. I've never worked with a vendor operating so well, especially on a creative job. We've decided to rely on them for all of our design going forward instead of hiring full-time product designers, so we're VERY pleased. As with every external contributor, we wish they understood a little bit more of how our product works, but that's on us and it's something we've noticed is getting better with new projects.”